Legal

Grievance Redressal

Last updated: 26 October 2026

1. Raising a complaint

If you are unhappy with any part of our service, write to support@quantitx.in with your registered mobile number, a description of the issue and any relevant transaction IDs or screenshots.

2. Acknowledgement

We acknowledge every complaint within 24 hours and share a ticket number for tracking.

3. Resolution timelines

Most issues are resolved within 7 working days. Complex matters involving banking partners or blockchain investigations may take up to 30 days, and we will keep you updated throughout.

4. Escalation to the Grievance Officer

If you are not satisfied with the resolution, you may escalate to our Grievance Officer by email at support@quantitx.in with the subject "Escalation", quoting your ticket number.

5. Postal address

Grievance Officer, QUANTITX PRIVATE LIMITED, 8/1/2, U N Brahmachari Street, Park Street, Shakespeare Sarani, Kolkata, Kolkata - 700017, West Bengal, India.